Out here, the Memories Make Themselves.
Introducing Norwegian Aura™ - our newest and biggest ship ever. Designed to draw you closer to the sea - with open-air spaces that flow effortlessly from thrill to relaxation in one seamless escape, day to night. The multi-level Ocean Heights™ is a sweeping open-air complex that moves with your mood, whether that means racing your kids down a dueling waterslide, conquering your fears on the ropes course or simply relaxing in the seaside cabanas. Out here, you'll experience the moments that truly matter with the ones you love most. Reserve your place on Norwegian Aura, setting sail in 2027.
What goes hand in hand with our largest ship to date? You guessed it - a variety of staterooms offering abundant opportunity to find your perfect home away from home. Enjoy first-class treatment in The Haven®, spread out with the family in a spacious suite, take in unforgettable views from Oceanview and Balcony Staterooms or enjoy a cozy Inside option. And solo cruisers can claim a space all their own with a Solo Stateroom. Experience exquisite design and extraordinary comfort aboard Norwegian Aura™.
Located in The Haven, these stunning Suites offer breathtaking views from the large, aft-facing balcony. They feature spacious and luxurious accommodations that include separate living and dining areas, three bedrooms with king-size beds, a double sofa bed, three bathrooms with jetted showers, a half-bath, an outdoor hot tub and the indulgence of butler and concierge service to tend to your every want.
Total Approx. Size: 195 m2
Balcony Size: 76 m2
Amenities
Marvel at the magnificent views from the aft-facing balcony of your luxury Deluxe Owner's Suite located in The Haven. Featuring a separate living and dining area, they also include two bedrooms with king-size beds, two luxury baths with jetted showers, a half-bath, additional bedding to accommodate six total guests and an outdoor hot tub. Butler and concierge service complete your holiday of indulgence.
Total Approx. Size: 149-162 m2Amenities
Located in the exclusive enclave of The Haven, these luxury Owner's Suites feature a stylish master bedroom with king-size bed, a double sofa bed to accommodate two more, luxury bath with jetted shower and incredible views from the large, aft-facing balcony, some with an outdoor hot tub. Plus, a concierge and 24-hour butler to tend to your every wish.
Note: Suites on deck 10 (10286 & 10886) do not include the outdoor hot tub.
Total Approx. Size: 90-92 m2
Retreat to your sumptuous private oasis in The Haven Owner's Suite, featuring a separate bedroom in most with king-size bed, a double sofa bed to accommodate two more, living area, luxury shower and a large balcony to gather together and enjoy the beautiful vistas. Butler and concierge service round out your incredible getaway.
Note: Stateroom 12248 and 12852 do not have a separate bedroom or bathtub.
Total Approx. Size: 50-57 m2Located in The Haven, these stunning Suites offer breathtaking views from the large balcony. These two-story spacious and luxurious accommodations include separate living and dining rooms, three bedrooms, two with a king-size bed and the other with a single bed, three bathrooms, and the indulgence of butler and concierge service to tend to your every want.
Total Approx. Size: 83 m2These Villas, located in The Haven, provide the ideal luxury retreat for the whole family. They feature two bedrooms- one with a king-size bed, and the other with a convertible sofa bunk bed. The living room offers additional comfort with a double sofa bed. There are two bathrooms with jetted showers, and a large balcony to gather together and enjoy beautiful views by day or cozy up under the stars at night. Plus, enjoy access to The Haven amenities, along with personalised butler and concierge service, to complete your picture-perfect holiday.
Note: Staterooms 15300, 13900 and 14900 have a partially obstructed slide view.
Total Approx. Size: 56-61 m2Enjoy sophisticated style and luxury in this aft-facing, spacious Penthouse with a large balcony offering incredible views from the back of the ship and an outdoor hot tub. Features include a king-size bed, luxury bath with jetted shower and access to exclusive amenities for guests of The Haven. Butler and concierge service provide the finishing touch.
Total Approx. Size: 77 m2Located in the exclusive enclave of The Haven, retreat to your luxury Penthouse that features a master bedroom with king-size bed and an aft-facing balcony offering awe-inspiring views. Some cabins contain a double sofa bed. Also includes the indulgence of butler and concierge service. (ADA stateroom does not have a separate bedroom.)
Total Approx. Size: 46-55 m2These luxury Penthouses have access to The Haven amenities and feature a king-size bed, some with bedding to accommodate one more, luxury bath with jetted shower plus a sitting area and a large balcony to admire the gorgeous views. Includes butler and concierge service for the ultimate luxury holiday.
Total Approx. Size: 34-38 m2Marvel at the unparalleled views from the large, aft-facing balcony of these spacious, stylish Suites featuring a queen bed and a double sofa bed. They also include butler and concierge service. Perfect for up to four guests to indulge in a picture-perfect holiday.
Total Approx. Size: 58 m2There is plenty of room for you to relax and take in the gorgeous views from the aft-facing balcony of these stylish Suites. Featuring a queen bed, they can connect to a Club Balcony Suite, perfect for family or friends to spread out yet stay close. Includes butler and concierge, too.
Total Approx. Size: 41 m2
Perfect for the whole family, these Suites are located mid-ship and have plenty of room to spread out. They feature a separate bedroom with queen bed, a double sofa bed and spacious bath. Includes butler and concierge service, too.
Total Approx. Size: 51 m2Stunning views are straight ahead from the large, private balcony of these forward-facing, luxury Suites, perfect for up to four guests. Includes a separate bedroom with a queen bed, a double sofa bed, spacious bath and butler and concierge service for the ultimate getaway.
Due to potential high wind speeds at the front of the ship, this cabin features solid metal bulwarks (railings) and/or glass windscreens.
Total Approx. Size: 38-45 m2
Experience breathtaking forward-facing views from your private balcony, complemented by the luxury of butler and concierge service. These suites include a queen bed, double sofa bed* and a forward-facing balcony.
Please Note: ADA suites 9102 and 9701 do not include a sofa bed.
Total Approx. Size: 36-40 m2
Perfect for the whole family, these Suites are located mid-ship and have plenty of room to spread out. They feature a separate bedroom with a queen bed, a double sofa bed and spacious bath. Includes butler and concierge service, too.
Total Approx. Size: 36 m2
Balcony Size: 4 m2
With plenty of room for up to four guests, these Club Balcony Suites feature two lower beds that convert to a queen, some with a single or double sofa bed, spacious bathroom and a sliding glass door that leads to a forward-facing balcony offering spectacular views.
Due to potential high wind speeds at the front of the ship, this cabin features solid metal bulwarks (railings) and/or glass windscreens.
Everyone will enjoy these spacious, stylish Club Balcony Suites located at the back of the ship. They feature two lower beds that convert to a queen, a double sofa bed and a private balcony to soak in the magnificent views. Some of these Suites can connect to other staterooms, perfect for family or friends to spread out yet stay close.
These stylish Club Balcony Suites are located at the back of the ship and offer the ideal retreat for two guests. They include two lower beds that convert to a queen plus a balcony to marvel at the ever-changing views. Some can connect to other staterooms, perfect when travelling with family or friends.
Total Approx. Size: 24-27 m2
These stylish Club Balcony Suites are forward-facing and offer the ideal retreat for two guests. They include two lower beds that convert to a queen plus a balcony to marvel at the ever-changing views. Some can connect to other staterooms, perfect when travelling with family or friends.
Due to potential high wind speeds at the front of the ship, this cabin features solid metal bulwarks (railings) and/or glass windscreens.
Total Approx. Size: 22-25 m2
A Sailaway Club Balcony Suite guarantees a Club Balcony Suite or better! Please note that the view from your balcony may be fully obstructed or partially obstructed. Your stateroom may be on any deck and assigned up to one day prior to embarkation.
Total Approx. Size: 22 m2
These stylish Balcony staterooms are ideal for up to four guests. They include two lower beds that convert to a queen, some with a double sofa bed, spacious bathroom and are located aft, so the view from your private balcony is stunning. Some can connect to other staterooms, perfect when travelling with family or friends.
Total Approx. Size: 26 m2
These Balcony staterooms are perfect for the whole family. With room for up to four guests, they include two lower beds that convert to a queen, a double sofa bed, spacious bathroom plus a balcony to admire the sparkling waters and beautiful vistas together. Some can connect to other staterooms so you can spread out yet stay close.
Total Approx. Size: 21 m2
See the world from your room. Floor-to-ceiling glass doors open to your own private balcony - and breathtaking views.
AMENITIES
A Sail Away Balcony stateroom guarantees a Balcony stateroom or better! Please note that the view from your balcony may be fully obstructed or partially obstructed. Your stateroom may be on any deck and assigned up to one day prior to embarkation.
Total Approx. Size: 21 m2
These spacious staterooms include a queen-size bed, sitting area and floor-to-ceiling glass doors that open onto a private balcony. Staterooms are priced exclusively for solo travelers and include access to the private Studio Lounge.
Total Approx. Size: 21 m2
Experience easy access to Norwegian Aura's spa & fitness facilities.
Perfect for families, these staterooms include two lower beds that convert to a queen, a double sofa bed to accommodate two more and a window offering beautiful views. Some also can connect to other staterooms for even more options.
These spacious staterooms are perfect for two guests to stretch out and relax, featuring a window with beautiful views and two lower beds that convert to a queen. Some can connect to other staterooms, too.
Enjoy the great views from your window and two lower beds that convert to a queen. Some of these comfortable staterooms can connect, so you can stay close yet spread out. Sleeps up to two.
A Sailaway Oceanview stateroom guarantees an Oceanview stateroom or better! Your stateroom may be on any deck and assigned up to one day prior to embarkation.
These staterooms feature a large round window and a queen-size bed. Staterooms are priced exclusively for solo travelers and include access to the private Studio Lounge.
An affordable family option, these staterooms offer many of the same amenities as an Oceanview and include two lower beds that convert to a queen and two Pullman beds.
These Inside Staterooms are the most affordable way to cruise. They include two lower beds that convert to a queen, perfect for two guests to rest and recharge.
These staterooms include a queen-size bed and the same amenities as other inside staterooms. Staterooms are priced exclusively for solo travelers and include access to the private Studio Lounge.
A Sailaway Inside stateroom guarantees an Inside stateroom or better! Your stateroom may be on any deck and assigned between time of booking up to one day prior to embarkation.
Private keycard access complex comprised of staterooms specifically designed and priced for the solo traveller. Featuring a full-size bed and separate area for your bathroom in almost 95 square feet of living space. Includes access to the private Studio Lounge. No single supplement required.
What goes hand in hand with our largest ship to date? You guessed it - a variety of staterooms offering abundant opportunity to find your perfect home away from home. Enjoy first-class treatment in The Haven®, spread out with the family in a spacious suite, take in unforgettable views from Oceanview and Balcony Staterooms or enjoy a cozy Inside option. And solo cruisers can claim a space all their own with a Solo Stateroom. Experience exquisite design and extraordinary comfort aboard Norwegian Aura™.
Welcome to our largest ship ever - offering exciting activities perfect for the whole family! Indulge in more outdoor space, new & unique experiences, expanded favorites and waterslides at every turn!
A three-story complex with endless fun for everyone – from waterslides to a ropes course to a bar and more!
Vibe Beach Club is an exclusive, adults-only retreat with ocean views, plush loungers, an oversized hot tub, and perks like chilled towels and fruit skewers. Access requires a Pass or Cabana for two, available for your full cruise. Reserve early-space is limited.
Located on either side of the ship on Ocean Boulevard, Norwegian Aura's extended Infinity Beach boasts vast scenic views against the stunning horizon from every angle. Submerge in an infinity pool and watch the world go by in total serenity. Lounge in the sunlight on top a lush chaise bed resting over a blanket of water for dipping your toes in. Enjoy a cocktail, some music and drift into infinity in this stunning seaside oasis.
Outdoor promenade with pools, a kids' playground, restaurants & bars.
Soak up the sun and take a dip in the mesmerising infinity pool. Then let the world melt away as you relax in the sauna and cold room or enjoy a soak in the hot tub. No matter how you plan to spend your time, this private outdoor sanctuary - exclusive for Haven guests - provides the perfect escape. Access to Sundeck restricted to age 16+.
Escape to The Great Life
Great Stirrup Cay isn't just an island in The Bahamas, it's an escape to The Great Life. And The Great Life isn't just about cruising to your very own private island; it's about unlocking a state of mind. It's a cool drink in your hand at the 2,600 sq. metres pool. The roar of jet skis and a gentle breeze through your cabana. It's shouting at the top of your lungs as you race down the larger-than-life tower of water slides. And it's gazing onto white sand beaches all afternoon. Here, you have the freedom to do what you want, when you want. That's The Great Life, and it's about to get GREATER on the incredible, new Great Stirrup Cay.
Great Life Lagoon
What do ten blue whales, 20 tennis courts, three Washington Monuments, one large cruise ship and Mt. Everest's peak all have in common? They're roughly the same size as our new, 28,000-sq.-ft. pool. Throw in two swim-up bars, beach-style water entry for kids, water features, ocean views, cabanas and you've got yourself a pretty spectacular Caribbean day!
Epic slides. Towering cliff jumps. One unforgettable splash.
Get ready to live the great life at full speed. Spanning the size of several football fields, Great Tides Waterpark is the bold new thrill zone at Great Stirrup Cay - where adventure meets relaxation. Race down sea-inspired slides, drift through a winding river with tunnels that might just be hiding a secret adventure, or leap from dramatic cliffside platforms into crystal-clear waters. Little ones can splash and play in a vibrant water zone, whilst grown-ups unwind with cocktails in a glowing grotto bar. Whether you're chasing high-speed thrills or laid-back vibes, Great Tides delivers next-level excitement for everyone.
What's Included on Great Stirrup Cay?
This isn't your typical holiday spot - it's our island, which means it's your island. The same superb service you receive on board applies here too. Like complimentary meals and endless activities with Free at Sea™. So, get ready to play, explore, relax and enjoy an unforgettable day in The Bahamas!
Introducing Free at Sea Plus™
Free at Sea Plus™ makes your escape to the great life even greater. Upgrade for only £39.99 per person per day and your unlimited premium beverage package will follow you to Great Stirrup Cay. Plus, you'll get a taste of luxury on board too, with wine and Champagne from our signature collection, top-shelf spirits, more speciality dining experiences at a discounted rate, high-speed Wi-Fi made for streaming and more.
GO LOCAL TOURS
Authentic multicultural experiences await on a Go Local Tour with NCL. Explore how people in cities around the world live, work, eat and play on unique tours designed for guests who thrive on culture-connecting and unforgettable exploration.
ADVENTURE RUSH
Start by letting your imagination run wild. Mush your way across an ice field in Alaska. Surf in Kaua‘i. Soar through the sky on a zipline on Harvest Caye. Go tubing in Belize or even airboat through the Florida Everglades. Your adventure awaits.
HISTORIC TIMES
Get up close and personal with places you’ve seen only in pictures. Then take some of your own. Stand in the shadow of the Colosseum. Tour a medieval castle. Unravel the mysteries of the Mayan ruins. Or catch a glimpse of the revered Emerald Buddha in the Grand Palace of Bangkok. Take a history lesson like no other.
WONDERS OF NATURE
Hang with the locals in Australia. Or pack your camera and enjoy majestic humpback whales near Hawai‘i, glaciers in Alaska, the soaring cliffs of Greece or the golden foliage in New England. They’re all naturally wondrous scene-stealers.
LAID-BACK LEISURE
Sometimes you just want to soak in the sun — and your surroundings. So find that perfect secluded beach and take it all in. Or shop the local markets for great bargains and take home a little something to complement your amazing holiday.
SELFIE TOURS
Get your smile — and your mobile device — ready for a tour like no other. With NCL’s Selfie Tours, we will take you to picture-perfect places to fill your feed. Many of our tours are guided by a selfie expert who will show you how to perfect your angle, use a selfie stick and more.
Experience the exciting Behind The Scenes Tour of our crew working areas, including exclusive access to the Bridge, Engine Control Room, Main Galley, Laundry and so much more.
Nothing says "I love you" like saying it all over again. Book a private ceremony to renew your wedding vows for the ultimate romantic holiday. Here's what our Private Vow Renewal Package includes.
Booked guests, please contact us here to timetable a vow renewal.
An expanded pool deck with more seating, a bigger pool, an expansive bar and new infinity hot tubs!
A waterpark for families with customized waterslides perfect for the little ones.
What's Included With Free At Sea™ Upgrade Package
Upgrade Charge:
Premium Beverage Package
Enjoy unlimited premium spirits, cocktails, wines, draft beer, juice and soft drinks with our new Free at Sea Beverage Package. Includes more premium beverage brands and variety than ever before, including over 100 cocktails to choose from!! New brands include Grey Goose, Casamigos, Woodford Reserve and more!
Speciality Dining Package
Savour amazing multi-course meals at our award-winning Speciality Restaurants, such as Cagney's Steakhouse or Le Bistro. Enjoy elevated dining experiences featuring globally inspired cuisine and exceptional service. Number of meals depends on the length of the cruise.
Wi-Fi Package
Now everyone in the stateroom can stay connected with more minutes and more speed with NCL's high-speed WiFi powered by Starlink!
Excursion Credits Package
Experience more at each port of call you visit with a $50 shore excursion credit per tour and stateroom
Fun For the Entire Family
Bring the kids along from £139pp on select sailings to enjoy your next family holiday! * 3rd and 4th guests pay taxes only
Alcohol Consumption Policy
Passengers must be 21 years of age or older to purchase or consume alcohol whilst in US sailings.
Parental consent is required for guests 18 to 20 to consume only beer and wine whilst vessels is in international waters. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. In Alaska and Hawaii waters parental consent is NOT permitted for guests 18 to 20 years old.
Please note that with the exception of Wine and Champagne, all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the cruise or the morning of debarkation it will be available for pick up in a designated area.
China/Asia:
Do not serve or sell alcohol to guests under 21 years of age. Parental consent is NOT permitted for guests 18 to 20 whilst in China/ Asia waters.
Roundtrip Australian, European and New Zealand Itineraries:
Do not serve or sell alcohol to guests under 18 years of age. Parental consent is NOT required for guests 18 to 20 years old to purchase and consume alcoholic beverages.
Wine & Champagne Policy
Guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.
750 ml Bottle: $15.00 USDWine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board.
Guests who purchase a beverage package, or who have a beverage package as part of More At Sea, will not be charged a corkage fee.
* Norwegian encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian's Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol whilst sailing and/or violation of Norwegian's alcohol policy may result in immediate disembarkation.
Non-Alcoholic Beverages Policy
Effective for sailings July 15, 2016 and beyond, guests are prohibited from bringing any beverages -- including liquor, beer and non-alcoholic drinks such as water, soda and juices -- on board either as carry-on or checked luggage, with the exception of purified or distilled water in factory-sealed containers for use in conjunction with medical devices or for the reconstitution of infant formula; and fully sealed and/or corked wine bottles for personal consumption onboard that is subject to screening and a corkage fee (for guests 21 years of age or older). Open beverages of any kind must be consumed or discarded at the security check-point, on embarkation day and at any port of call. This revised policy brings the company in line with other best practise travel security protocols and reduces the need for individual time consuming screening and package inspection of large volumes of beverages.
As the health and well-being of our guests and crew is of the utmost importance, indoor public areas, with the exception of the cigar lounges and the casino, throughout all our ships are smoke-free. Dedicated outdoor areas are assigned to smoking.
Indoor Areas
Cigar Lounge: Cigar smoking is permitted in the designated cigar lounge. Cigarettes, pipe, electronic cigarettes and vapor smoking devices are not permitted in the cigar lounge. Cigar and pipe smoking on board Norwegian Sky, Norwegian Sun, Norwegian Star and Pride of America is permitted only in designated outdoor areas as there is no cigar lounge onboard.
Casino: Norwegian Bliss, Norwegian Joy and Norwegian Encore have a designated smoking room within the Casino. On all other ships, active Casino players may smoke cigarettes, electronic cigarettes and vapor smoking devices in the Casino during gaming hours. Cigar and pipe smoking is not permitted in the Casino.
Staterooms: Guests are not permitted to smoke cigarettes, cigars, pipe, electronic cigarettes and vapor devices in their staterooms or on their balconies. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages. Guests in the Garden Villas may smoke in their private garden and on their private sun decks.
Outdoor Areas
Smoking, including cigars, pipe, electronic cigarettes and vapor smoking devices, is not permitted in or near venues serving food, the jogging track, outdoor sporting venues, children's pool areas, Vibe Beach Club, Posh Beach Club or The Waterfront.
The Haven: On ships with The Haven complex, smoking is not permitted in The Haven courtyard area, but is permitted in The Haven Sun Deck area (forward) on Breakaway Class and Breakaway Plus Class.
We know how important it is to stay connected with loved ones, share your amazing moments, or simply keep up with your favourite online activities. That's why we offer two unlimited Wi-Fi packages designed to suit your needs whilst you enjoy your cruise. Experience the fastest internet at sea, powered by Starlink, ensuring reliable connectivity throughout your journey.
A physician and nurse are on each ship to provide medical care and services at customary charges. Commonly used medications are kept on board and may be prescribed by the ship's doctor.
Before and During Your Cruise
Norwegian Cruise Line has a dedicated team of experienced travel professionals specifically trained to assist guests with disabilities and special needs, before, during and even after your cruise.
The Access Desk
Within our Reservations Department, an exclusive team of experienced professionals operate to help facilitate your travel. After receiving your Accessibility & Medical Questionnaire, these specially trained in Norwegian Cruise Line's policies and procedures, will document your reservation with information concerning your service requests. These details will be communicated to our cruise staff who will take care of the accommodations and prepare for your holiday.
A member of the Access Desk will speak with you about each and every aspect of your cruise, from transportation to and from the vessel, your stateroom, shore excursions and any other expectation or need that you may have.
Onboard
Once you have boarded, you will be met by staff who will have all of the information that you conveyed to Norwegian Cruise Line either directly or through your travel professional. Staff will be available throughout your cruise to see to your needs. Norwegian Cruise Line has Access Officers who will be the primary point person working to make sure all your needs are met. Norwegian Cruise Line also has a centralised internal corporate resolution staff to assist the Access Officer, available by telephone 24 hours a day.
To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire or contact us using the phone number at the bottom of this page.
Guests with special medical diets and/or food allergies should contact the Access Desk to discuss Norwegian Cruise Line's policies and procedures concerning special diets and your specific allergies prior to your cruise. Because the vessels are supplied all over the world, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others. Special dietary requests should be submitted at least 45 days prior to sailing. Any requests inside 45 days cannot be guaranteed. We can arrange to have no sugar and low sodium meals for guests with those specific medical dietary restrictions upon request. Refrigerators are available upon request for storing insulin.
PLEASE NOTE:
Norwegian Cruise Line accepts service dogs that are trained to perform a specific task. A service dog may be needed for many different conditions, which would be acceptable under the American with Disabilities Act (ADA) guidelines.
In accordance with the ADA, Norwegian Cruise Line does NOT accept “Emotional Support” dogs as service dogs, they CANNOT sail.
Guests must provide copies of the dog’s current vaccination records that show all shots are up-to-date (including Rabies), as well as a USDA or International Health certificate
Guests are responsible for checking with all ports of call for any special requirements they may have. Guests are responsible for bringing all food, medication and life jacket for the dog
A relief box will be provided
All guests travelling with service animals must book at least two weeks in advance to allow enough time to check with each port of call and provide Norwegian Cruise Line with all required documentation.
*Please note, whilst we accept service dogs that are trained to perform a specific task onboard our ships, due to local restrictions and requirements, not all ports of call may allow you to go ashore.
*Please note, due to government requirements and restrictions, guests embarking or disembarking the ship in an Icelandic port are unable to fly into or out of Iceland with a service animal unless they fulfil certain quarantine conditions upon arrival to Iceland. If your itinerary includes a visit to an Icelandic port of call, not embarking or disembarking, you will be able to sail with your service animal but you will not be able to go ashore whilst in port.
For guests who cannot walk on their own, a wheelchair, scooter or walker may be the primary mobility assistance aid for getting on and off the ship. Norwegian Cruise Line has a limited supply of wheelchairs onboard. In order to accommodate our guests, Norwegian Cruise Line wheelchairs are reserved exclusively for embarkation and disembarkation situations. The limited supply of wheelchairs onboard are available for emergency rental arrangements and are on a first come first serve basis.
Wheelchair accessible staterooms are available on all our ships. We recommend you book well in advance as possible as availability is limited. Accessible staterooms offer wider door frames, roll in showers, shower benches, high-rise toilets and handrails in shower and toilet area.
Motorised wheelchairs and scooters are allowed in our accessible staterooms provided that they are powered by gel-cell batteries and the chargers must be adaptable to 110 volts. Should you choose a stateroom that has not been designated as accessible, you will need to bring a collapsible wheelchair, or if you have a motorised wheelchair or scooter, the width must not exceed 26 inches to enter the stateroom door. All scooters and wheelchairs MUST be stored in the stateroom. Due to the safety and escape way requirements established by SOLAS regulations, they cannot be stored in the hallways, stairways, or any other public area. Beach wheelchairs can be rented for use on Norwegian Cruise Line's private island.
Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a U.S. port.
Please visit Scootaround’s website or call 1-888-441-7575. Scootaround’s team of trained professionals can review the different rental options available based on your accommodations and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your equipment on board Norwegian cruise ships.
Scootaround provides a wide range of cruise mobility rentals and accessibility solutions, including scooters, wheelchairs, powerchairs, and oxygen concentrators.
Amenities and Services include:
Assistance On & Off Ship
Guests requesting wheelchair assistance on and off the ship during embarkation / disembarkation, must be able to enter and exit the terminal without assistance.
Assistance onto the ship at embarkation
Norwegian Cruise Line crew cannot exit the terminal, therefore guests cannot be picked up at the drop-off area/curb. Guests must enter the terminal before they can be provided wheelchair assistance. Guests are taken to the check-in area and then up the ramp to board the ship, but cannot be taken all the way to their stateroom.
Assistance off the ship at disembarkation
Announcements will be made onboard to advise guests to meet at a specific location, where they will wait for crew members with wheelchairs, to arrive and assist them to the security/check-out area. Guests are dropped off at the check-out area. Guests will need to make their own way out of the terminal to the curb.
Ship Transfers and Shore Excursions Facilities
Ship Transfers & Tenders
Guests must be aware that certain vessel transfers, such as tendering and gangways, may not be fully accessible to wheelchairs or scooters at the time that they desire or that they cannot go ashore at all. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Guests may need to utilise steps or a stair case to access the tender and to re-board the ship. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times whilst at dock or whilst tendering.
Note: We are unable to provide assistance from the ship to tender and/or from tender to shore for guests with scooters and/or wheelchairs that weigh a combined 100 lbs. Guests tendering to Great Stirrup Cay may be exempt from this. Mobility devices must be able to fold in order to be accommodated onboard the tender.
Papeete, Fiji does not have ADA lifts or Medi-vans that can accommodate guests that are full-time wheelchair users, to and from the airport in addition to Shore Excursion transportation. If you are a full-time wheelchair user, please fill out the Accessibility & Medical questionnaire and be as detailed as possible so we can try to accommodate your needs.
Shore Excursions
Some shore excursion facilities may not be fully accessible to guests with mobility challenges. Although we endeavor to make sure that companies based in the United States provide accessible shore excursions, we cannot guarantee that all are able to provide facilities that are accessible to persons with disabilities. Moreover, shore excursions in foreign ports can present challenges to disabled guests. For detailed, up-to-date information on accessibility issues involving shore excursions, we recommend that you contact our Shore Excursion team experts at 0333 2412319 or visit our website.
At Norwegian Cruise Line, we will attempt to provide our Deaf or Low Hearing guests with an enjoyable cruise, which means making every attempt to make the technology available to assist Deaf and Low Hearing guests during your Freestyle cruise experience. We strongly encourage Deaf or Low Hearing guests to contact the Access Desk prior to cruising so that your specific needs can be discussed prior to your cruise. Many different options are available prior to the cruise and needs vary from guest to guest.
Amenities and Services include:
Guests with cognitive, intellectual and development disabilities such as autism, cerebral palsy, Down syndrome and Alzheimer's disease are encouraged to contact the Access Desk to discuss your cruise. Upon request, every effort will be made to meet your cruising special requirements, including boarding and disembarkation assistance.
At Norwegian Cruise Line Holdings, we are committed to driving a positive impact on society and the environment through our global sustainability program, Sail & Sustain. We visit approximately 700 destinations globally, allowing our guests to travel and explore the world, and our business is inextricably linked to the health of our communities and planet.
Caring for Nature
As stewards of the sea, cruise lines have a unique relationship with the natural world. From the shimmering blues of the open ocean to the spectacular beauty of coastal ecosystems, nature is not only the backdrop of the cruising experience — it’s at the heart of it. Caring for Nature is an essential part of our Company’s mission and culture. We are committed to doing our part to preserve our natural environment. By taking proactive steps to protect the natural world, we can help ensure that future generations will continue to experience the wonder of our planet’s most breathtaking destinations — just as we do today.
Empowering People and Strengthening our Communities
We support our team members, strengthen communities and protect our stakeholders as we sail safely around the globe. Our goal is to leave each place a little better than we found it.
Governance
We have a strong corporate governance system in place to provide high standards of transparency and accountability and strive to be a leader in ethics and responsible business practices.
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